By Cindy Boyce, Senior Claims Adjuster

I have worked for MTMIC for 26 years in growing capacities, and currently am the Senior Claims Adjuster. In this role I handle the majority of the litigation in the office, especially the complex ligation issues. I have had the pleasure of working with a great deal of you throughout the years, however since we have seen growth in the number of our insured’s some of you may not know me. If you don’t know me, that’s a good thing as most likely your company has not involved in a complex claim or related issue. I am licensed in the State of Michigan as an Insurance Claims Adjuster and have a degree in business and as a medical assistant, along with extensive training and experience in all aspects of workers’ compensation claims including, causal relationships of injuries, medical issues, medical treatments, and remedies related to typical and complex cases. In addition to being knowledgeable, you will also find me easy to work with and comfortable that you will always be in good hands!

Most cases that come across my desk typically arise when an employee, past or present, has filed a petition with the court. That’s where I come in, and you can count on me to guide you through a process that can take up to two years to be resolved. If you do hear from me, or if you hear from a past or present employee, their legal counsel, or receive service/notification from the courts or Workers’ Compensation Agency, please be aware of some do’s and don’ts in dealing with the situation.

• Know that we will clearly handle your case in a professional manner, and if necessary have an attorney assigned to the case.
• Don’t release ANY records to anyone other than MTMIC or YOUR attorney assigned to handle the case. That means nothing goes to the employee’s attorney, even with a subpoena! Should you be served with a subpoena or Notice of Hearing, please notify us immediately.
• When handling a case for you, I will request that all records are sent to me. When I ask that all records are sent, please send everything no matter how little or insignificant you think if may be. I can’t tell you how bad it looks to a Magistrate if records are missing, even if it’s an oversight the plaintiff’s attorney will use it to their advantage.
• Don’t engage in conversations with the employee about the ensuing litigation at any point in time. There is nothing you can do to resolve this yourself. They are being represented and anything you say will be relayed to their attorney.
• Do document, document, and document EVERYTHING. The best defense is a good offense. The companies with the best documentation always fare better. The Magistrates love it when it’s in writing, as it is tangible evidence.

If there is ever any question about what I do for you or any questions about the claims process or litigation, please don’t hesitate to call me. I’m here for you!!!