New Process/Cost Efficiencies at MTM

Since claims and loss control expenses take nearly 70% of every premium dollar, most of what you hear from MTM is about how to reduce accidents and when an injury does occur, how we manage each claim dollar in the most effective way possible. With that said, MTM conducts an audit each year when each workers’ compensation policy expires. To complete these audits, we have used an outside audit service and many of you will recognize Aprise as the firm that visited your shop or conducted your internal email/phone audit. They have done an excellent job, however COVID changed the audit process significantly by greatly increasing the number of audits that were done by email/phone with the number of field audits considerably lower. When the audits are processed internally by email/phone, it appeared that that process could be handled at a reduced cost by MTM staff. We conducted a research project and determined that somewhere between $80,000 to $120,000 of savings could be realized by moving this to an in-house function. On August 1st, we implemented a gradual conversion to an internal MTM process. Many of you know Glenda Moyle, Premium Accounting Manager who has been producing audit invoices and processing the collection of MTM audits for more than 40 years. In the past, she would send the audit paperwork to Aprise to conduct a field audit or an email/phone audit. Glenda’s function is unchanged. What we have changed is that the audit assignments will be done internally, and the internal email/phone audits will be conducted by MTM staff. We will still use Aprise when a field audit is the appropriate audit method. 

 On August 1st, we implemented the program and got the conversion underway with the goal of being fully converted by 12/1. With good procedures in place, forms and management support, this conversion has gone very well and with the large number of members in January you’re likely to see correspondence from the MTM Internal Audit Associate, Faris Saleem. 

 In the meantime, one of the important parts of this project is to make sure that you know that we take the stewardship of MTM premium seriously. We are always looking for ways to reduce our costs, which increases the dividend value for our members. With the MTM Board of Directors made up of 11 shop managers, that remains a primary focus from the Board to the President and to the employees of MTM.

Until next time, have a wonderful fall.